INFORMATION THAT IS COLLECTED
Optitable.com is the sole owner of the information collected on its Website. We will not sell, share or rent this information to others in ways different from what is disclosed in this policy, without first obtaining your consent.
Optitable.com may collect information when you visit or use our Website. We also may automatically record information on our server logs from your internet browser, such as your IP address, page requests and cookie information. This information may be used to customize the content you see when you use our Website. This information is generally used to fulfill your requests, to contact you and to customize and improve your experience with optitable.com.
Every computer connected to the internet is given an IP address. We use IP addresses to analyze trends, administer the Website, track users' movement and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information, and our web servers do not record the email addresses of our visitors.
INFORMATION ABOUT THE OPTITABLE ONLINE RESERVATION NETWORK
The restaurants using online reservation system took the opportunity to allow the OptiTable proprietary Electronic Reservation System to replace their traditional pen-and-paper reservation books. The same way, the OptiTable online booking pages pass pertinent information to the OptiTable System of individual restaurants that is required to secure or cancel online reservations, for example. In some instances a restaurant may operate its own website and collect a myriad of diner/user information directly as part of the online reservation process. If this happens to be the case, only the information passed directly to the OptiTable booking page to complete the transaction is stored by the OptiTable booking system (e.g. diner name, phone and email address).
An online reservation may also be made through a restaurant's website or via an OptiTable affiliate's web link. Similarly, your personal information is passed through from these sites onto the OptiTable System.
This document describes how OptiTable online booking system user information is collected, stored, used and, in specific instances, shared with restaurants via their OptiTable System.
INFORMATION YOU WILL NEED TO PROVIDE WHEN YOU USE THE Restaurant Online Booking Page and System:
You can make restaurant reservations online using the Restaurant online booking page in the following way:
If you choose to connect with Restaurant Fans Page and become a Facebook Fans in order to take advantage of Restaurant's online reservation system, you will be asked to provide the following information:
You may choose not to receive emails from restaurants or marketing communications from OptiTable.com, other than automated service messages pertaining to your reservation, request or dining survey. If you would like to change your email preferences please send us an e-mail and we will remove you from our e-mail list.
Some of our services may be offered in conjunction with partner companies, affiliates or other companies or websites with which we work. In order for us to provide these services to you, it may be necessary for us to share your personal information with one of such entities. These trusted partners are not allowed to use personally identifiable information except for the purpose of providing these services. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service.
Users should understand that all information shared during the registration and reservation processes is sent to and stored on secure servers that are located in Singapore. Singapore has data protection laws that may not be consistent with those of other countries. If OptiTable transfers your information outside of your host country, OptiTable will take steps to ensure that your privacy rights continue to be protected.
If you choose to make an online reservation using restaurant online booking page, it is required that you will need to provide the requested reservation date and time along with the number of people in the party (for best results, make your reservation during the restaurant's regular hours of operation). The system will automatically provide your name, address, email address to the restaurant along with the reservation. The restaurant has the option to contact you about the reservation; this call may be recorded for training and quality control.
INFORMATION ACCESSIBLE TO RESTAURANTS:
When you make a restaurant reservation using the Restaurant online booking page, your name, address, email address and telephone number are provided to that restaurant.
OptiTable will only share the information specified above with the restaurant at which you have made reservations using the OptiTable booking engine. Restaurants cannot use their reservation system to access information pertaining to diners or dining histories from other restaurants, with the exception that restaurants under the same corporate ownership may elect to share diner information between restaurant properties.
MESSAGE FROM RESTAURANTS:
Restaurant sends automated service messages pertaining to upcoming or recent restaurant reservations, such as confirmations, reminders, and/or invitations to provide diner feedback. While you cannot unsubscribe from all service messages, you may select not to receive future diner feedback invitation emails by sending restaurant an e-mail requesting to be removed from the list.
From time-to-time restaurant may request information from users via surveys. Participation in these surveys, to the extent we run any, is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code and age level). Survey information will be used for purposes of monitoring and/or improving the use and satisfaction of the booking page.
RESTAURANT SURVEYS AND ACCESS TO INFORMATION
For purposes of allowing targeted marketing, restaurant owners are provided with access to the name and email information for each online bookers of their restaurant once booking has been validated. After you have used your meal you may be invited to take a survey to provide feedback to the restaurant about your dining experience. These survey results will be provided to the restaurant. If you choose to leave comments the restaurant will be provided with your name and email address along with your comment so they may follow-up if necessary.
PURPOSES OF USE OF YOUR PERSONAL INFORMATION:
Restaurants may use your personal information for the following purposes:
HOW RESTAURANT and OPTITABLE USE YOUR PERSONAL INFORMATION:
Restaurant and OptiTable.com will never sell, rent, loan or otherwise distribute any of your personal information (including but not limited to your name, email address, phone number or any other identifiable information about you) to any third party without your prior expressed written consent, although OptiTable will pass certain information on to restaurants at which you make reservations, only as described above.
OptiTable does use aggregate data (based partly on IP addresses of website visitors) collected through its website to analyze website usability, system performance and usage trends. While this data, in its aggregate form only, may be shared with third parties with whom OptiTable works to analyze it, the data will only be shared under the strictest terms of confidentiality and will never contain any personally identifiable information pertaining to any user of the OptiTable booking engine.
HOW RESTAURANTS MAY USE YOUR PERSONAL INFORMATION:
Restaurants primarily use diner information provided through the OptiTable online booking page to secure the desired reservations. Additionally, as noted above, if the user has given permission to a restaurant to send email to that user's address, the restaurant may then contact the diner with special announcements or offers. If permission is not given, the user's email address will not be passed on to the restaurant.
The restaurants are separate businesses from OptiTable.com. While OptiTable encourages them to comply with data protection requirements, OptiTable will not be responsible if these restaurants fail to comply with respect to your information. Any complaints or inquiries regarding use of your information by restaurant, or marketing communications from restaurant, should be addressed directly to the restaurant in question.
INFORMATION OR DATA SHARING
OptiTable.com may also release personal information to appropriate governmental authorities under the following circumstances:
DISCLOSURE, CORRECTION, SUSPENSION, OF USE OF PERSONAL INFORMATION:
If you wish to have OptiTable disclose to you the personal information held by OptiTable and the means through which OptiTable obtained such information, or if you desire the information's correction, suspension of use, or to be informed of the purpose of use by OptiTable, please contact OptiTable.com. Upon receiving the request, OptiTable shall meet such request pursuant to the provisions of each applicable privacy regulation after it confirms that such request has been made by you personally.